Our review policy
Revly exists to make it easier for real customers to share what they genuinely experienced. That only works if every review is honest — so these commitments are built into the product, not just the marketing.
What we will never do
• Offer incentives for reviews — no discounts, freebies or rewards in exchange for a review
• Buy or fabricate reviews, or use review farms
• Write or submit a review on a customer’s behalf, or access anyone’s Google account
• Pressure customers toward a particular star rating, wording or tone
• Gate reviews — our review link is for every customer, not only the happy ones
• Suppress, filter out or hide negative reviews
How the review flow keeps reviews genuine
Our AI drafts a review from what the customer selected. The customer then reads it, can rewrite any part of it, chooses their own star rating, and posts it themselves — or closes the page and posts nothing. Google’s policies require reviews to reflect a genuine, unbiased experience, and the entire flow is designed so the review always belongs to the customer.
What we ask of businesses
Use the review link for all customers, not a filtered few. Never ask staff to coach wording or ratings. If a negative review arrives, respond honestly — we provide response guidance, not suppression.
Questions about any of this? Get in touch — we answer every enquiry.