1. About these terms
These terms form the agreement between Revly (“we”) and the business (“you”) using our QR review assistance, digital menu, or website services. By purchasing or using a Revly service you accept these terms. Questions: contact us.
2. What Revly does (and does not do)
Our review-assistance service in plain terms
Revly provides a QR code that helps your genuine customers write and post their own honest reviews of their experience. Customers scan, select what they enjoyed, and an AI draft is created that they can edit or rewrite before posting it themselves on Google. Revly never posts a review on a customer's behalf, never selects the star rating for the customer, and never writes or submits reviews for people who did not actually visit your business.
- We do not offer, and you may not use the service for, fake, purchased, or incentivised reviews.
- We do not use review gating (asking only happy customers to review while steering unhappy ones away). Our QR codes are available to all of your customers equally.
- You remain responsible for how you display and promote your QR codes and for complying with the review policies of the platforms involved, including Google's publisher policies and local reviews policies.
3. Orders, payment, and delivery
- QR review service: 10 custom QR codes, AI review generation, Google Business integration, and the analytics dashboard. Free for the first 50 cafés during the pilot.
- Digital menu: UK 14-allergen compliance structure and content entry you approve.
- Website: included free for pilot cafés (first 50).
- Pilot program: Revly is running a free pilot — the first 50 cafés get the full setup completely free. Get in touch to join.
The first 50 cafés get their setup free during the pilot. Setup timelines (typically 24 hours for QR codes) are estimates made in good faith and depend on the information you provide.
4. What we expect from you
- Accurate business information (menu items, allergens, contact details) for which you are responsible.
- Any content, images, or text you supply must not infringe anyone's rights.
- Allergen and nutrition information must be verified by you before publication; Revly is not liable for allergen data provided by the business.
5. No guarantees
We do not guarantee specific star ratings, review volumes, search rankings, traffic, or revenue. Review outcomes depend on your customers' genuine experiences and choices.
6. Revisions and cancellations
One-time services include up to two rounds of reasonable revisions before final delivery. Where a legal right to withdraw applies, we will process refunds in line with consumer law.
7. Intellectual property
You own the content you supply. We retain ownership of the Revly platform, QR flow, templates, and underlying technology, licensed to you for use with the service.
8. Liability
To the extent permitted by law, our total liability for claims connected to the services is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses, platform decisions (such as Google removing content or suspending profiles), or losses caused by misuse of the service.
9. Governing law
These terms are governed by the laws of England and Wales.